Decals / Customer Service

[Rodzo]

Places like Kasper Designs and Panther, appear to be getting into RC as a side business which, as admitted by Seann at Panther, will somewhat delay turn around time if his main business gets busy.

And I completly understand that...I just think then there should be something on their websites that states that. Or an auto-responder in their email stating that...because in this day and age, they will lose out on the business then. I call around until I get a response. And that first one to respond is usually who I go with if it sounds reasonable. Unfortunately those guys lost out on my business. And they may not care, and that's fine. But word of mouth for side business is key, and they won't be getting my word of mouth.

Now in Panthers case, there was a death, actually 2 from what I understand! And I feel horrible about that, and even wondered while I was posting, if any of these people had any family emergencies going on.

I run a side business painting bodies (just starting actually), I have a full time job, a wife, and an 11 month old baby, yet I do get back to people the same day. Even if it is to tell them I will get back to them in more detail at a later date. My business during the day is the same thing. It is a service orientied business, you need to get back to people in a timely manner to be successful. These guys web sites make it seem like this is their primary business, so that's why I was so baffeled at the lack of response. Over a week in some cases?? And actually, no response from some! Maxspeed still never actually got back to me, it was me trying one last time.